What are your File Specifications?
For all print specification information, Click Here
How do I print black as a solid black?
When you want to produce a solid black, 100% black (K) will not result in a solid, saturated black. Instead, use Rich Black, as represented by C:50% / M:40% / Y:40% / K:100%.
What types of file formats are acceptable?
First, make sure the resolution is set to at least 300 DPI. Secondly, the acceptable formats are JPG, TIFF, PSD, EPS. (we also accept others, just ask and we can work something out)
Do I need to send my fonts also?
No, you should flatten your image before sending it to us (unless we are assisting with the design layout). Please see our specifications page.
What colors do you use for print?
We use CMYK for printed color.
I'm having trouble logging into my account, what should I do?
- Verify that you are not receiving any website error messages.
- Make sure Cookies are enabled. If this does not solve the problem, please call the office (817) 921-5800 and a representative will be happy to assist you.
How do I request a custom quote?
Use the quote-to-order system Click Here
What if I don't see what I want on the site?
Don’t worry, we print pretty much everything! Just place a custom quote for something that isn’t listed on the website. To place a custom quote, Click Here
How many colors are included in the price?
Every product has its own price calculator that gives an instant quote. Please view the product you are interested in purchasing and adjust the color option drop down menu for instant prices.
If I make my flyer just two colors, will I save money?
Every product has it’s own price calculator that gives an instant quote. Please view the product you are interested in purchasing and adjust the color option drop down menu for instant prices.
Can I pay you after my order has printed?
Unfortunately we must receive payment before any printing has begun. However, if you receive your order and it was printed incorrectly, we’ll work with you to make it right.
Is it safe to send my credit card information over the internet?
Absolutely! Our website is 128bit secure and uses the latest in encryption technology..in layman’s terms it means any information transmitted from your computer to our server is scrambled and can not be unscrambled by anyone except our website.
What payment options are available?
We gladly accept American Express, Visa, Master Card and Discover. If you prefer to pay with a money order, check, cash or Paypal please follow these instructions:
- Place your order online (you must first call (817) 921-5800 to get the override code for the payment page)
- Stop in, initiate paypal or Mail us payment
After we receive payment and money has cleared, we will begin printing.
I am tax exempt, what should I do?
Please make sure you fill out a tax exempt certificate and send it to us BEFORE placing your order. From that point we will mark your profile as tax exempt and no tax will be collected from you. If you place your order first without being marked as tax exempt sales tax will be collected and remitted to the state.
Can Digital Press design my work?
Yes, please take a look at our design section and contact us for more information and pricing.
Is my work Guaranteed?
Yes, Digital Press wants you to be delighted with our printing! Since monitor calibration varies, your job will run to uniform ink levels. If you find a manufacturing defect, simply contact us for return instructions. This guarantee does not cover customer errors or gangrun imperfections.
Why can't I view your website when I use internet explorer?
You must turn cookies on and also set your security settings to medium-high:
To update the security setting:
Goto Tools, Internet Options, Security Tab
Click on the internet zone and place the slider to Medium-high
To update the cookie setting:
Goto Tools, Internet Options, Privacy Tab
Place the slider to Medium
Where can I find help with the shopping cart/online order system?
For help using the shopping cart/online ordering system, visit our customer service section by Clicking Here
How do I send my artwork or additional artwork to Digital Press?
It will give you a chance to upload artwork when you fill out your product information and add it to your cart. If you need to add additional artwork, or if you have a product in your cart you haven’t uploaded artwork for Click Here to Upload Files
Can I get a proof for my print job?
Job proofs are $100 and MUST be ordered through the website shopping cart when ordering print. Just select Hard Proof in the extra order options when placing your order.
** If a proof is not ordered and/or paid for, we will not print a proof.
How do I order sizes that are not listed on the website?
When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4×4 flyer you would select “CD Insert (4.75 x 4.75)” and note in the special instructions that you want a 4×4.
How do I know when my order has shipped/how do I get my tracking number?
When your order has shipped you will receive an email with your tracking number and your profile order history will also be updated.
What if I never received an email stating my order has shipped?
That’s because it may not have left the warehouse yet. Just log into your profile and go to your order history to check on the status of your order. If your project has been shipped you will be able to view your tracking information there also.
How will I know when or where to pickup my order? (Local pickup orders only)
When your order has completed production and is ready for pickup or delivery you will receive an email, a phone call and your profile order history will also be updated. A hyperlink will be visible in place of a tracking number that states “Click Here for Instructions”. When that hyperlink is clicked, a page with door-to-door directions to your local pickup office will appear. Normal pickup hours are (Monday – Friday) 10am-5:30pm.
(Saturday pickups are also available for a nominal fee, but are by appt. only)
No one has called me yet regarding my order completion, is it ready?
We have a very high amount of print volume and ONLY contact customers that have requested pickup or local delivery options. If your order status says shipped and you have not been contacted by your local pickup location by 3pm (Monday – Friday), please contact customer support (817) 921-5800.
If you selected UPS or AIRPORT for your shipping option, please refrain from calling the office for your tracking number but instead, log into your profile and view your order history
What shipping options do I have?
We primarily ship with UPS and Airline Cargo. The airline is the fastest and most cost effective shipping method for orders that weigh over 50lbs. However, we can also ship FedEx, Greyhound, and US Postal Service. Simply give us your deadlines and we will work with you to get your project delivered in a timely, cost efficient manner.
If I select UPS, how long will it take to get to me?
UPS divides the United States and other countries into zones. To see what zone you fall under, Click Here
How does Airport shipping work?
Each night, our shipper takes printed material to the airline cargo facility. From there, it gets shipped to your nearest airport. Most baggage claim centers are open 24 hours a day. You are supplied with a Airway Bill tracking number a.k.a. AWB which allows you to see exactly where your package is and it’s scheduled arrival time. The slowest service is overnight, so your order typically arrives at your nearest airport the next afternoon, but you can also elect a “DASH” or PDQ to lock-in the first available flight. Typically airport charges are C.O.D. unless otherwise agreed upon when ordering. In most cities, the air cargo area is separate from the ticket counter. Please call to find out where the cargo area is located at your airport:
- DELTA 800-DL-CARGO (1.800.352.2746)
- US AIR 888-300-0099
- SOUTHWEST 800-533-1222
- AIR CANADA 800-877-5670
Where can I find out what certain print terms mean?
For more information about printing terms visit our glossary by Clicking Here
What is the difference between No Coating and UV coating?
No Coating is typically selected when the customer must write on the printed piece.
UV Coating is a very slick, glossy coating applied to the printed paper surface and dried on press with ultraviolet (UV) light. The slick surface of UV coating makes it eye catching, and therefore very popular for printing the covers of paperback novels. Because UV coating can cause slight variations in match colors, consulting with an ink manufacturer or printer will yield best results.
What kind of paper do you use?
14pt C2S CardStock-This type of paper is typical for business cards, flyers and postcards and is very thick!
100lb Gloss Text-This is what brochures and catalogs are typically printed on.
100lb Gloss Cover-This is typically used for the cover of magazines and catalogs.
These are our typical house stocks and if a paper type isn’t listed we can order it for you!
What are bleeds and do I need them?
Bleed is a printing term to describe having the color/image print directly to the edge of the paper. To do this, draw guides on the layout that are .125″ from the edge all the way around. Make sure that any photographs or backgrounds that you want to bleed go clear out to the perimeter of the document, past the guidelines. Then after we have printed your piece, we will trim off that extra .125″ all the way around and you have color all the way to the edges of your piece! For more information please see our file specs by Clicking Here.
What is print tagging and does it apply to my job?
Print tagging is when a printer places a printing credit on a flyer. We put out a quality product and want credit for it! When we tag a printed piece we will put “Printed by website url > rep name” using a 4pt font in a very obscure location and under no circumstance do we tag business cards or reseller profiles. Tagging is optional…For a $25 fee you can elect a “non-tagged” printed piece. Just select “Do not tag” in the standard options section on the price calculator when placing your order.
What if it takes longer then your advertised turnaround time?
We strive for perfection and typically “hit the mark”, but sometimes things do happen that are out of our control. If it takes longer then the advertised turnaround time for your product to complete production then we will issue a credit of 10% of the printing charges, but it must be requested in writing within 10 business days from the estimated completion date. Under NO circumstances will we take responsibility for “lost promotion” time!
What type of presses/equipment do you use?
We use state of the art printing and bindery equipment. For a complete list, please contact a sales representative and they will be more than happy to give you a full disclosure of our equipment lineup.
What are your hours of operation?
The printing business is unlike any other and we try and meet our customers demands.
You can ALWAYS place your order online 24/7/365
Pickup hours are Monday – Friday (10am – 8pm) EST
What Holidays are you closed on?
Are there any tutorials available?
To see our tutorials section, Click Here
What do you mean by usage terms? What's the difference between a one-time use of the list versus unlimited use?
A one-time use of the list means you may only use the list one time. With unlimited use, you may use the list as many times as you want for one year. After one year, you may continue marketing to anyone who responded to your campaign or who became a client of yours. Those individuals however who never responded to your campaign you may no longer contact. In order to contact those individuals after one year, you would need to re-order the list. We recommend you do this anyway because over the course of the year, the list will change; names currently on your list will have moved, some may now be deceased, while others may have asked not to be contacted. Fresh names will furthermore become available. To maximize the deliverability of your campaign, it’s important that you use the freshest available list.
What is the data source for my Direct Mail List?
For Consumer Lists: The data for your mailing list comes from Acxiom\’s InfoBase, the most comprehensive collection of US consumer, business, and telephone data available from one source.
The unique combination of rich data from InfoBase – long recognized as the industry leader – and database management expertise from Acxiom, results in a list with maximum coverage and deliverability. What sets InfoBase apart from the competition is smarter architecture – the InfoBase database is simply built better. The following process takes place quarterly to ensure fresh and reliable data:
- First, Acxiom gathers and integrates information from more than fifteen of the nation\’s top data sources.
- Next, all potential InfoBase data undergoes a rigorous screening process by Acxiom\’s analytical and database teams.
- Then, once the data is entered into the master InfoBase database, all records are multi-verified and ZIP 4 coded.
- Finally, the addresses are cleaned through National Change of Address (NCOA) and Delivery Sequence Files (DSF) before going through Direct Marketing Association (DMA) and deceased suppressions.
Your consumer mailing list is sourced directly from a component of Acxiom\’s InfoBase called InfoBase List. InfoBase List is a consumer list product consisting of base names and address records combined with comprehensive InfoBase Consumer data, including key demographics, home ownership characteristics, purchasing behavior, and lifestyle data. With InfoBase List, marketers can reach more than 170 million individuals in over 100 million U.S. households nationwide. The end result is one of the largest multi-source databases in the world containing current demographic and lifestyle information on over 95% of U.S. households.
For Business Lists: The D and B Wholesale Business List is multi sourced. For example, records are sourced from yellow pages, credit inquiries, Internet, business registrations, payment experiences, public records, Secretary of State files, credit inquiries and more.
D and B uses every means at their disposal to identify new businesses entities from their many sources. Each new record as well as the maintenance records is subjected to:
- Over 2,000 computer validations for inconsistencies to ensure the accuracy of their data, including addressing, telephone connectivity or other data elements on record.
- The record maintenance process starts with verification of each record, each year.
- Over 100 million calls per year are made to maintain the file.
- Duplicate records are eliminated using D and B’s sophisticated matching techniques.